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    7 Overlooked Call Center Quality Assurance Best Practices

    Contact center agents are usually a customer’s first point of contact with your...

    Google Adds Lens, Other AI Tools to Chrome on Desktop

    Google Chrome users on Mac, PC or Chromebook will soon see some new...

    AI music startup Suno claims training model on copyrighted music is ‘fair use’

    Following the recent lawsuit filed by the Recording Industry Association of America (RIAA) against music generation startups Udio and Suno, Suno admitted in a court...

    5 Best Marketing CRM for 2024

    Best free CRM with available upgrades: HubSpot Best enterprise marketing and CRM solution: Salesforce Best...

    10 Best Business Email Providers for Small Businesses

    When you’re first starting out with your business, using a standard email like...

    Making AI models ‘forget’ undesirable data hurts their performance

    So-called “unlearning” techniques are used to make a generative AI model forget specific and undesirable info it picked up from training data, like...

    6 Best Interactive Voice Response (IVR) Software of 2024

    In the process of searching for the best IVR solutions, I took a...

    U.S., UK and EU Make Joint Statement on Fostering AI Competition

    Four regulatory bodies from the EU, U.K. and U.S. have released a statement...

    Apple reports iCloud Private Relay global outages for some users

    Apple’s iCloud Private Relay, which helps protect paid iCloud users from online trackers, has experienced outages affecting major markets, restricting users from accessing...

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