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    Call Center Quality Monitoring: Real-Time vs Post-Call

    Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is through call center quality...

    UK, US, EU Sign First International AI Treaty

    The UK has signed the world’s first international treaty on artificial intelligence — alongside the European Union, the United States, and seven other...

    Second Byju’s auditor exits in a year amid bankruptcy proceedings

    BDO, the auditor for Indian edtech startup Byju’s, has resigned with immediate effect, marking the second auditor departure for the embattled startup in...

    Does “Off-the-Shelf” Contact Center Integration Really Work?

    You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business...

    Generative AI Projects Fail Amid High Costs and Risks

    Despite the promise of artificial intelligence transforming industries, rising costs and mounting risks...

    Impact investors FMO and BlueOrchard back Ghana’s digital lender Fido in $30M Series B round

    Digital lending platforms have become an easy and swift alternative source of credit for microenterprises and individuals overlooked by traditional banking institutions. These...

    Apollo vs ZoomInfo (2024): Features, Pricing, and Comparison

    Apollo and ZoomInfo are two popular B2B database providers and general lead generation...

    OpenAI and Anthropic Sign Deals With U.S. AI Safety Institute

    OpenAI and Anthropic have signed agreements with the U.S. government, offering their frontier...

    Bolt reportedly threatens legal action against Silverbear Capital

    In the latest twist in Bolt’s aggressive fundraising efforts, the fintech company’s CEO appears to have made a veiled threat of legal action...
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